Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our vehicle repair services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our automotive services, including your name, contact details, vehicle information, service history, and repair requirements. For diagnostic services, we may collect technical data about your vehicle's performance and fault codes.
We also collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality automotive services and includes:
- Processing service bookings and managing workshop schedules
- Maintaining vehicle service histories and repair records
- Coordinating parts ordering and warranty claims
- Managing MOT test documentation and certification
- Handling customer service inquiries and recall notifications
We handle your information responsibly, using it solely for your vehicle service requirements.
3. Vehicle and Service Data
We maintain detailed records of your vehicle specifications, service history, repair work, and maintenance schedules. This technical data helps our mechanics provide appropriate servicing and is treated with strict confidentiality.
Vehicle information is accessed only by authorised workshop staff directly involved in your service. We do not share detailed service records with third parties without your explicit consent.
4. MOT Test and Certification Data
For MOT testing, we collect and process vehicle examination data as required by DVSA regulations. This includes test results, advisory notices, and certification details that are shared with the national MOT database.
MOT data is handled in accordance with DVSA guidelines and used solely for compliance and certification purposes.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and vehicle data. All customer records are stored on encrypted systems with role-based access controls. Physical service documents are securely stored and shredded after the retention period.
From initial booking through service completion, we maintain strict data protection standards for both personal data and vehicle information.
6. Legal Basis for Processing
By using our automotive services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including vehicle assessment, repair coordination, and MOT testing compliance.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as parts suppliers for warranty claims, DVSA for MOT testing, and insurance companies for approved repair work.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Vehicle service records and MOT documentation are typically archived for 7 years to allow for warranty claims and legal compliance, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. Workshop Security and Vehicle Protection
Our workshop premises use CCTV for security monitoring of vehicles and equipment. Footage is stored securely and accessed only by authorised personnel for security incidents, in compliance with ICO guidelines.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025