Terms of Service
These terms govern your use of mysite-name's automotive repair services in England. Please read them carefully before booking any services to ensure a clear understanding of our workshop operations, customer responsibilities, and the repair process.
1. Service Agreement
By booking services with mysite-name—whether through our website, telephone, or in-person visit—you agree to these terms. Our automotive services operate in compliance with relevant UK regulations including DVSA standards and consumer protection laws.
We provide professional vehicle repair and maintenance services through our qualified mechanics across England, addressing various automotive needs from routine servicing to complex mechanical repairs.
2. Service Scope and Workshop Capabilities
Our services include vehicle servicing, mechanical repairs, MOT testing, and diagnostic work. We handle common maintenance tasks and repairs for most vehicle types within our technicians' qualifications and workshop equipment capabilities.
We reserve the right to decline work that requires specialist equipment we don't possess, involves vehicles with extreme safety concerns, or falls outside our technical expertise and authorisation levels.
3. Customer Responsibilities
To ensure efficient service delivery, customers agree to:
- Provide accurate vehicle information and service history
- Disclose any known vehicle issues or recent repairs
- Remove personal belongings from vehicles before service
- Ensure vehicles are reasonably clean and accessible
- Make payment arrangements as agreed
Proper preparation helps our mechanics work efficiently and safely.
4. Diagnostic and Quotation Process
Services begin with vehicle assessment to identify issues and required work. We provide detailed quotations including parts, labour, VAT, and estimated completion times before commencing any paid repair work.
Diagnostic fees may apply for complex electrical or intermittent fault finding, though these are often incorporated into the repair cost if you proceed with our recommendations.
5. MOT Testing Services
As an authorised MOT testing station, we conduct tests in accordance with DVSA regulations. Test results are determined by vehicle condition against set standards, and we cannot influence pass/fail outcomes.
MOT test fees are payable regardless of result. Retests may involve additional charges depending on the work required and time elapsed since initial test.
6. Parts and Component Quality
We use quality components appropriate for each repair scenario. Parts selection is discussed during quotation, with options ranging from manufacturer parts to quality aftermarket alternatives.
Used or reconditioned parts may be used for older vehicles where new parts are unavailable or economically impractical, with customer agreement.
7. Workmanship and Service Standards
Our mechanics follow industry standards and manufacturer guidelines for all repairs. We use appropriate diagnostic equipment and techniques to ensure accurate fault identification and repair.
While we strive for comprehensive solutions, some repairs may represent the most practical approach given vehicle age, value, and technical constraints.
8. Warranty and Service Guarantees
We provide 12-month warranty on labour for most repairs. Replacement parts carry separate warranties according to manufacturer or supplier terms, details of which are provided with service documentation.
Warranty covers defects in workmanship and component failure under normal use. It does not cover subsequent damage from accidents, neglect, or unrelated component failures.
9. Vehicle Storage and Collection
Completed vehicles should be collected within two working days of notification. Storage charges may apply for vehicles left beyond this period without prior arrangement.
Unclaimed vehicles may be subject to additional measures after 30 days, in accordance with our storage policy and relevant legislation.
10. Payment Terms and Pricing
Payment is due upon collection of serviced vehicles. We accept various payment methods including cash, card payments, and bank transfers. Deposits may be required for extensive repairs or expensive parts ordering.
Final invoices may vary from initial estimates if additional work is required or different parts are needed, with customer approval sought for significant changes.
11. Health and Safety Compliance
Our workshop operates under strict health and safety protocols. Customers must inform us of any vehicle hazards including fuel leaks, electrical issues, or suspicious packages before workshop entry.
We maintain public liability insurance for all workshop operations and vehicle handling.
12. Liability and Service Limitations
We provide professional automotive services through qualified mechanics, but cannot guarantee against future unrelated faults or normal vehicle wear. Our liability is limited to the service value provided.
While we exercise care with all vehicles, we recommend maintaining appropriate vehicle insurance for protection beyond our service scope.
13. Cancellation and Refund Policy
Appointments may be cancelled without charge with 24 hours' notice. Late cancellations or missed appointments may incur charges depending on workshop scheduling impact.
Refunds for completed work are considered based on service quality and compliance with agreed specifications. Non-refundable parts costs are clearly identified during quotation.
14. Dispute Resolution
In the event of any service concern, we encourage direct communication with our workshop manager to resolve issues constructively. If resolution cannot be reached, disputes will be handled under the laws of England and Wales.
We are committed to addressing service concerns fairly and promptly. Please contact us first at [email protected] with any issues before pursuing formal dispute resolution.
15. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our automotive services, contact us at: [email protected]. We're here to support your vehicle maintenance needs through our professional workshop services.